Unused parts: 30 days
Changed your mind, or the part doesn’t fit? Return it within 30 days of pickup or delivery — unused, not installed, and in its original packaging — and we refund the price you paid. There is no restocking fee.
What can’t be returned
- Parts that have been installed or used.
- Electrical and electronic parts once the packaging has been opened.
- Fluids, chemicals and other consumables once opened.
Faulty parts are different: they are covered by the warranty below.
Wrong or damaged when you got it
If we sent or handed over the wrong part, or it arrived damaged, tell us as soon as you can. We replace it or refund it in full, including any delivery charge, and we cover getting it back.
Faulty parts: warranty
Parts carry their manufacturer’s warranty, and we handle the claim for you. Bring or send the part back with your order number; once the fault is confirmed we replace it or refund it.
The warranty covers the part itself. Labor, towing, downtime and other costs aren’t covered, except where the law requires it. Work done in our own shop is covered by the terms on your repair invoice.
Core deposits
When a part has a core deposit, bring or send us the old part within 30 days and we refund the deposit. The core must be the same type of part, complete, not cracked or broken, and drained of fluids.
How to return something
Call (872) 282-8717 or email bodyshopjh@gmail.com with your order number, then bring the part to 2720 Raffel Rd, Woodstock, IL 60098, or ship it to us if we agree that with you. Unless the return is our mistake, return shipping is yours to pay.
Refunds
Refunds go back to the card you paid with, through Square, within 5 business days after we receive and check the part. Your bank may take a few more days to show it.
See also the sales terms. Questions: (872) 282-8717 or bodyshopjh@gmail.com.