Towing

Calling about a tow

The first call does most of the work. Where the equipment is, what it is, whether it is loaded, and whether a trailer is still coupled all decide what it takes to move it. Our staff will ask those questions, then confirm what can be arranged and roughly what to expect before anyone sets out.

Be as precise about the location as you can. A road name and direction of travel, the nearest exit or cross street, or a location pin from the driver’s phone saves time that would otherwise be spent searching.

Make it safe first

If the equipment has stopped somewhere dangerous — in a live lane, on a blind bend, near a rail crossing — deal with that before anything else, and call 911 if it is putting anyone at risk. A tow can wait for that. Nobody should be standing on the traffic side of a truck waiting for one.

• Hazard lights on, and warning triangles out where it is safe to place them.
• Everyone out of the vehicle and away from the traffic side.
• Call 911 first if the vehicle is blocking traffic or creating a hazard.

Bringing it to the shop

If you want the unit brought to JH for repair, say so when you call. The repair conversation can start while the tow is being arranged, and our staff can tell you what they will want to look at first once it arrives.

Distance, timing, and charges are confirmed by our staff when you call. This page does not publish a service radius or rates, because both depend on the job.